Can I ship outside the United States?
No. Vendors cannot ship outside the U.S. at this time. Special circumstances - yes but contact us.
We are working diligently behind the scenes to allow vendors and producers to expand and ship internationally. Something to look forward to........
How am I notified of an order - vendor and consumer?
As a consumer, you will receive an email with your order and a tracking number for long-distance.
For local, last-mile delivery, you will receive a link that will allow you to track in real time the location of your driver as it picks up your products and delivers to your home.
As a vendor...
How does delivery and shipping work on Bevv?
We partnered with UPS and 2 local on-demand delivery companies (think pizza delivery for beer and cider) that handle the carrier service. There are a couple of ways that we/you (us) can handle the shipping side of UPS. Please have the products ready upon the driver's arrival as the driver is only...
How does local on-demand delivery on Bevv work?
On-demand delivery is simple and your pickup windows are only within your chosen hours of operation:
Vendor is notified via email and SMS
Consumer is notified via email and SMS
The delivery driver comes to your taproom to pick up the product
The consumer is able to track the whole process via th...
I don't have time to package the products? What should I do?
Firstly you definitely have time to package your products. For carrier service - (products that need to be shipped) - for ground shipping, we work with UPS using UPS Smart Pickup. Once you have signed the agreement with UPS, you will be added to the UPS local route and they will stop by 3x week o...
In-store pickup and curbside - toggle switch
One thing we built in the system to help mitigate and maintain orderly flow is a toggle for in-store pickup. This way, when a consumer comes and picks up an order, you are able to mark it as such and by doing so also sends an email confirmation to the consumer.
This will then change the order fr...
Self local delivery options. Can I deliver products to consumers myself?
Yes. We have built in a feature that allows you to set your mileage, set your delivery fee (you get the full delivery fee), set you hours and days of the week that you will deliver. The consumer will be provided 3 hour windows of delivery within your windows on the days that you state you will de...
Tracking my on-demand order?
Find your tracking number in your order details next to the word tracking:
Take your tracking number and place it in the order tracker (3 hours windows so you will see the latest time for pickup presented in the tracking details so subtract 3 hours to determine the window of pickup)
Roadie - ...
What are the delivery hours of operation regarding on-demand and carrier delivery?
We are open when our partners are open, and each store has different hours of operation. On-demand delivery is available 1-hour after open and up until 1-hour before close based on hours of operation.
For courier delivery (not on-demand), if an order is placed after open hours, it will be picked...
What if no one is available at the delivery location to receive the order? UPS store dropship...
We cannot leave orders unattended for any reason. A person 21 years or older with a valid government ID must be present to receive the order. Bevv has formed relationships with reputable business partners which provide for mandated verification of identification and age-gate checking.
What is in-store pickup?
In-store pickup means exactly what it says - you as the consumer go to the actual, physical location and pick up your order and leave with it.
If you order in-store pickup and actually meant to have it delivered to your house, you will be responsible for the shipping costs and we will get in tou...
What to do if multiple packages are needed for a single order for long-distance shipping?
If multiple packages are needed to package one order for long-distance shipping (not local on-demand), please follow the instructions below to generate additional labels. If you notice after the fact you need extra labels, simply contact us.
DO NOT USE THE SAME LABEL FOR MULTIPLE PACKAGES.
Where can I find shipping, packing, and packaging materials?
Please find the following suggestions to get you started:
Whale Pod Econo Shippers - https://whalepodshipper.com/product-category/econo-pods/
Beer Shippers: https://beershippers.com/
Basic shipping materials can be found here: http://bit.ly/2RRKiHZ