Can I ship outside the United States?
No. Vendors cannot ship outside the U.S. at this time. Special circumstances - yes but contact us.
We are working diligently behind the scenes to allow vendors and producers to expand and ship internationally. Something to look forward to........
How am I notified of an order - vendor and consumer?
As a consumer, you will receive an email with your order and a tracking number for long-distance.
For local, last-mile delivery, you will receive a link that will allow you to track in real time the location of your driver as it picks up your products and delivers to your home.
As a vendor...
How does delivery and shipping work on Bevv?
We partnered with UPS and 2 local on-demand delivery companies (think pizza delivery for beer and cider) that handle the carrier service. There are a couple of ways that we/you (us) can handle the shipping side of UPS. Please have the products ready upon the driver's arrival as the driver is only...
How does on-demand delivery on Bevv work?
On-demand delivery is simple:
Vendor is notified via email and SMS
Consumer is notified via email and SMS
The delivery driver comes to your taproom to pick up the product
The consumer is able to track the whole process via their phone or web
The driver will come into your taproom like any other...
How to add or delete a product on Bevv?
To add a product, login to your vendor dashboard with your email and password: https://bevv.com/login/ and next scroll to the bottom and click on vendor login after you have logged in. (The first login is your consumer account if you want to order from your peers.)
Once logged in - if you aren't...
I don't have time to package the products? What should I do?
Firstly you definitely have time to package your products. For carrier service - (products that need to be shipped) - for ground shipping, we work with UPS using UPS Smart Pickup. Once you have signed the agreement with UPS, you will be added to the UPS local route and they will stop by 3x week o...
What are the delivery hours of operation regarding on-demand and carrier delivery?
We are open when our partners are open, and each store has different hours of operation. On-demand delivery is available 1-hour after open and up until 1-hour before close based on hours of operation.
For courier delivery (not on-demand), if an order is placed after open hours, it will be picked...
What if no one is available at the delivery location to receive the order? UPS store dropship...
We cannot leave orders unattended for any reason. A person 21 years or older with a valid government ID must be present to receive the order. Bevv has formed relationships with reputable business partners which provide for mandated verification of identification and age-gate checking.
What is in-store pickup?
In-store pickup means exactly what it says - you as the consumer go to the actual, physical location and pick up your order and leave with it.
If you order in-store pickup and actually meant to have it delivered to your house, you will be responsible for the shipping costs and we will get in tou...
What to do if multiple packages are needed for a single order for long-distance shipping?
If multiple packages are needed to package one order for long-distance shipping (not local on-demand), simply print out the label one time as you would normally do. You must TAPE the boxes together as one package. If we divide the boxes into multiple separate labels our shipping partner views tha...
Where can I find shipping, packing, and packaging materials?
Please find the following suggestions to get you started:
Basic shipping materials can be found here: http://bit.ly/2RRKiHZ (http://bit.ly/2RRKiHZ)
Uline: https://www.uline.com/ (https://www.uline.com/)
Concerns with regard to product spoilage, look into Uline's cold packing and i...
Where is my tracking number? Where is my order?
Once your order is packaged and the label is generated, you will receive an email immediately with the tracking number so you can track your order the entire way.
You won't receive a tracking number until the label is generated and the product is ready to ship.
The order email and the tracking ...