General Questions

  • Where is my tracking number? Where is my order?

    Once your order is packaged and the label is generated, you will receive an email immediately with the tracking number so you can track your order the entire way. You won't receive a tracking number until the label is generated and the product is ready to ship. The order email and the tracking ...
  • Do you offer or have a demo?

    Please feel free to contact us via our demo request form below and let's hop on a call. DEMO REQUEST FORM ONLINE
  • Adding 'minimum order value' or 'minimum order quantity' - Why is there a minimum option?

    Bevv gives its vendors the ability to set a 'minimum order value' or a 'minimum order quantity'. Minimum order quantity allows you to set a minimum number of products to be purchased per store. For example, if you set your minimum to 6, the consumer would be required to purchase 6 products in or...
  • Bevv official logos and media

    Please find the following link to Bevv's official logos and media files: https://drive.google.com/open?id=1HPcheM1IgrsvqxL9Eryst5GpWWiNjOar
  • Bevv short form FAQ - Most asked questions --- answered.

    What is Bevv.com? Bevv allows brewers and niche bottle shops to sell directly to the consumer and lets the brewer have an online beer presence. Bevv helps you reach current and new consumers outside of your distribution channels and your taproom. Think of Bevv as a NEW sales channel alongside y...
  • Can homebrewers sell their beer on Bevv?

    No, not yet. Bevv is not geared for homebrewers to sell their products at this point. As soon as we get the ABC/TTB green light, it's game on! We are focused on licensed producers only. We are siked to have our homebrewers on board as consumers and keep an eye out for future options for homebrew...
  • Can I operate on your platform if I am not am not in the United States?

    Merchants MUST be located within the United States at this time. We are opening in Canada for Canadian producers in 2020 and looking to expand internationally later in the year. If you are interested and not within the United States, contact us to chat.
  • Can I use my Bevv UPS account outside of Bevv?

    NO. The Bevv UPS account that you are provided is for the Bevv platform only, for Bevv transactions through its compliance engine, and that is all. If you would like a UPS account for other reasons you will need to reach out to UPS independently. You are responsible for charges made to the Bevv U...
  • COVID-19: How UPS is Responding

    The following is directly from our partners at UPS: COVID-19 is having a dramatic impact on our lives, businesses, and on supply chains. I want to share an update on what UPS is doing to keep our customers and our people safe while continuing to deliver around the world. UPS is following the g...
  • Do we need licenses to ship beer and cider out of state?

    Currently, we are operating under the direct-to-consumer laws. If you are currently selling out of your brewery/cidery/meadery then most likely you have the proper licenses for your state's direct shippers retail sales (check with your state ABC). Direct shippers permits are required for most sta...
  • Do you have beer clubs or cider clubs or offer beer-of-the-month programs?

    We are currently building out the first beer/cider/spirits focused club offering for sellers to be able to manage their own memberships with a bunch of cool features like member-only shopping rooms.
  • Do your carriers deliver to PO Boxes on Bevv?

    No, there is no delivery to PO Boxes. Please don't send a product there. It will be returned to the vendor and you will lose your money. Bevv and our carriers requires a signature upon delivery with no exceptions.
  • Do you work with craft beer bottle shops and cider stores?

    We will work with vetted craft beer and cider bottle shops and stores. If your store carries very niche products, please reach out to us directly and let's have a conversation. Not all states are allowed to ship retail-to-consumer so we would need to review with you. Since we also provide, last-m...
  • Help. How do I contact Bevv?

    Please email us and we will get back to you ASAP. We review every email.
  • How do I change my password as a vendor and my primary phone number?

    Log in to your account as a vendor. Go to the upper left corner and click on Store Settings. Click on your email address and be brought to a change info page. Video walkthrough below:
  • How do I login to my account? vendor and consumer

    For a consumer - simply login from the top or bottom of the Bevv website. For a vendor there are two steps to login and the reason for that being is the first login is your personal shopping account and the second step brings you into your vendor dashboard. login by clicking login from the top...
  • How much does Bevv cost? What are the fees? Pricing?

    Producers (Brewery, Cidery, Meadery, Distillery, etc.): Bevv takes a fee of 10% of each completed order of alcohol. Not setup or upfront costs. Bevv is waiving monthly fees for the foreseeable future. --------------------- Niche Bottle Shop Retailers: Contact us to discuss pricing further. ...
  • How to add your social media links and handles to your Bevv account?

    Log in to your vendor panel. Click store settings in the upper left corner. Click on social media. Add ONLY the handle for each medium. Example if you twitter is twitter.com/bevvvcom --> ONLY add Bevvcom and click submit. Don't add the full URL address. Don't add the @ symbol. You will g...
  • How to process an order and generate a label on Bevv?

    Please see the linked video below.... (You will be notified of an order via SMS and email.) Processing order steps are as follows: Login to your vendor account Click orders in the upper left Next to your orders click the R# (i.e. R3245373) Choose the number of labels needed (please try to keep ...
  • I am getting pressure from my distributor/wholesaler to not sign up at Bevv. What should I do?

    Firstly, it’s illegal for a distributor to bully you with regard to business decisions. We know distributors are doing this so we wanted to address it. We believe that incremental distribution will far outweigh any potentially illegal reactions from your existing distributors. The incremental sa...
  • I need help with images and photography.

    We would recommend you speak with Outshinery. They offer you a free image and it's a great way to get a feel for their work. Take advantage of the opportunity. About Outshinery - Professional product photography & video content for the alcohol industry. No shipping, no long delay, just stun...
  • Is Bevv a distributor, retailer, or beer-of-the-month club?

    Bevv is NOT a distributor. Bevv is NOT a retailer. Bevv is NOT a beer-of-the-month club. Bevv is the technology and a marketplace that allows buyers to connect with sellers. Bevv is an e-commerce platform that integrates all the components to allow for seamless transactions. Bevv never touches t...
  • Is shipping beer expensive? Cost of shipping.

    Beer and cider lovers, like ourselves, are often willing to drive hundreds of miles just to try a single glass of a beer or cider. We certainly have. So when we compare that to paying for shipping, we think the price for shipping is not an obstacle but an opportunity. By making beers available o...
  • Shipping labels and label generation - Where and how?

    Bevv provides vendors with shipping label links. They can be printed from the link within the email notification of a sale directly. Vendors can also access ALL order history and ALL labels from their dashboard on Bevv.com. To access the vendor dashboard/orders for label generation, follow the ...
  • What happens when I get an on-demand delivery order? (for immediate or scheduled pickup)

    Please go into your vendor dashboard by logging in and viewing your order. It will tell you the products purchased. Simply get them ready and a driver will come up to your counter with proof of pickup. See processing an order: https://bevv-inc.reamaze.com/articles/how-to-process-an-order-and-gen...
  • What if my state doesn't currently allow for me to transact online or buy/sell to other states?

    We understand that state laws vary greatly from state to state. We are combing the laws as we speak. We don't anticipate every state having the ability to start selling out of the gate. Quite frankly, there are a lot of laws that need to change in many states. With that said, there are a number ...
  • What is your return and exchange policy?

    Returns are processed by the vendor and are subject to their individual policy. Please contact the store to confirm their specific process or click on their refund/exchange policy button. Bevv doesn't offer returns/exchanges directly as it's a third-party marketplace. If there is an issue that...
  • Who maintains legal liability of product through delivery?

    The holders of an ABC license are responsible for the alcoholic beverage until the ownership is transferred to another licensee. When selling directly to the consumer, the retailer and the producer maintain the liability through the transaction to the consumer. It doesn’t matter where that transi...
  • Coupon Codes and Promotional Codes

    As a seller, you have the ability to add promo or coupon codes. You are able to issue 1x use coupons or unlimited use. If you choose to advertise your promo code, by clicking the advertise button, it will display in the header of your Bevv e-commerce URL. To add a promo or coupon code Click ...
  • How do I see my abandoned carts?

    Go to your orders page and 'uncheck' the box that says 'Only Show Completed Orders'. Next click the 'Filter Results' button and you will see your abandoned carts.